Terms and Conditions

Cloud Service Descriptions

• Virtual Data Centre
• Virtual Server
• Appliances (Load Balancers, 3CX)
• VDC Backup
• ImageArchive
• Veeam Cloud Connect Backup
• Veeam Replication
• VMware vCloud Availability
• Vault Object Storage
• SecondSite & SecondSite Interzone

Other Service Information

• Partner Program
• Qualified Multi Tenant Hosting
• Microsoft Shared Computer Activation
• Private Cloud Solutions
• Hybrid Cloud Solutions
• Public Cloud Solutions
• Government Solutions
• Microsoft 365 Licensing

Network Service Descriptions

• Enterprise Internet
• Co-location
• IP Transit
• Mobile Broadband
• Mobile Broadband Aggregated Data
• NBN Standard (TC-4)
• NBN Enhanced
• NBN TC-2
• Web Hosting

Voice

• VoIP and SIP Trunking

Policies & Supplementals

• Privacy Policy
• Data Sovereignty
• Data Ownership
• Modern Slavery
• Backup Policy
• Direct Debit Request Service Agreement
• Critical Information Summaries
• VoIP Fraud Alert
• Customer Service Guarantee
• Payment Assistance
• Account Authorisation
• Dispute Escalation Process
• Hardware Warranties
• Spend Management Tools
• Fair Use Policy
• Service Usage and Usage Estimates
• Number Porting Terms and Conditions
• Website Terms of Use