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NBN Service Order

"*" indicates required fields

Step 1 of 14 - Getting Started

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Complete this form to subscribe to a new NBN service. Before you start this application you will need:
  1. Your installation address.
  2. Current telephone number and telephone account number (If you want to transfer to your number to the NBN service).
  3. Your payment details. Credit Card (Mastercard/Visa), Direct Debit and BPAY are accepted. (Optional for existing customers)

Plan Selection

NBN Plans*

Pricing Summary

Are you*
Please provide the AVC ID for the service being transferred. In case you don't know your AVC ID, your current service provider will be able to provide this information to you.
Are You*
Please provide your 10 digit Zettagrid Account number. This will be listed on any Zettagrid invoice or receipt.
Will you be using this service for your Business or your Home?

Pricing Summary

NBN Installation Address

Please let us know where you would like your NBN broadband service installed.
If you have received a notice in the mail about NBN, this document may list an ID for your property. It is not essential to provide this information but it does help us determine your exact location more quickly.

Pricing Summary

You can elect to get a new telephone number with your NBN service or transfer your existing copper based telephone number over to the NBN.

ZettaNet uses VoIP technology to provide you with a telephony service. This technology may not be compatible with Medical alarms, autodiallers or emergency call buttons. If you have such a device, we strongly recommend that you register your device with NBN Co and speak to your device provider for further information.

Telephone Number*
Transferring (PORT) your existing telephone number will transfer your telephone number from your existing telephone provider to ZettaNet's VoIP service.

Number Porting Authority

For Telstra and Optus customers this will be listed on your invoice.
Service Address

Pricing Summary

Contract

If you wish to pay upfront with no contract term you can cancel your service at any time. If you signup on a 24Mth term, we will waive the installation costs.
Contract Term*

Credit Assessment

All telecommunications providers in Australia are required to undertake a Credit Assessment for all services with a minimum contract term longer than one month. This includes a questionnaire and an external credit assessment. The information you have included in this application will be used for this purpose. Generally, a credit assessment is completed within 1 business day, however, on rare occasions it may take up to 3 business days.

Pricing Summary

Equipment - NBN Router

To connect to the NBN service you will require an NBN compatible modem/router. You can purchase one from ZettaNet or if you have a compatible modem/router you may use your own. Our NBN Voice offering uses VoIP (Voice over IP) technology. In order to use a VoIP telephony service you will need:
- A VoIP Enabled NBN Modem Router; or
- A VoIP enabled Handset
Router/Firewall
All pricing includes basic configuration and shipping.
Router/Firewall Upfront

Pricing Summary

Equipment - VoIP Telephone

In order for your telephone service to work with ZettaNet you will be required to use a VoIP capable telephone or purchase a router that has an Analogue Telephone Adapter.
Product Name

Additional Handset

Additional Handset

Pricing Summary

Date of Birth*

Billing Address

Shipping Address

Pricing Summary

As an existing customer you can elect to pay with the details we have on file or you can supply new payment information.

Credit Card

Credit Card*
MasterCard
Visa
Supported Credit Cards: MasterCard, Visa
Expiration Date
 

Direct Debit Request

“You” request and authorise Zettagrid Pty Ltd (Debit User ID 375019) to arrange, through its own financial institution, a debit to your nominated account any amount Zettagrid Pty Ltd, has deemed payable by you. This debit or charge will be made through the Bulk Electronic Clearing System (BECS) from your account held at the financial institution you have nominated below and will be subject to the terms and conditions of the Direct Debit Request Service Agreement.
Account Holder's Name Bank Name BSB Number Account Number Date Of Agreement Actions
         
There are no Direct Debit Requests.

Maximum number of direct debit requests reached.

Pricing Summary

Security Alarm Compatibility

Not all security systems are compatible with the range of NBN services and technologies. Before you proceed further with your application, you should consult your security systems provider to confirm your system compatibility and investigate if alternative solutions may be available to you.

Medical Alarm Compatibility

Not all medical alarm systems are compatible with the range of NBN services and technologies. Before you proceed further with your application, you should consult your medical alarm systems provider to confirm your system compatibility and investigate if alternative solutions may be available to you.

It's important to register your medical alarm (monitored and unmonitored), autodialler or emergency call button with nbn's Medical Alarm Register.

Priority Assistance

Priority Assistance is for customers, or a person living at their home, who have a diagnosed life threatening medical condition, and whose life may be at risk if they don’t have access to a working phone line service.

At this time Zettagrid does not provide Priority Assistance. Should you require Priority Assistance you may wish to engage Telstra as your service provider. Please ensure to request Priority Assistance when discussing your service requirements.
Additional Account Contacts
You can add an additional contact to your account. This may be your Technical contact. They will have full authority to act on your behalf on your account.

You can add additional contacts at any time via the My Account portal or by emailing support@zettagrid.com

Additional Account Contact

Fees Payable at Order Placement*
Delivery Timeframes and Cancellation Fees*
Installation and Preparation*
Security and Medical Alarms*
No Handset Provided*
Static IP*
Terms and Conditions*
Number Porting Terms and Conditions*
Hardware Warranties*
Have you checked everything?*
If you have any other information that may help us process this order please provide it above.
If you are a partner completing this form or have been recommended to us by a Zettagrid Partner please enter the Partner ID (aka Account ID) in here. This will be 10 digits in the form of 214xxxxxxx.

About Zettagrid

Zettagrid is an Australian Sovereign Cloud provider offering Private and Hybrid Cloud Hosting, Internet, Backup, Disaster Recovery, Software Licensing and Networking services.
Find Out More.

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