FAQs

Network (7)

Private VLANs / Firewall Appliances

As an additional service to our hosted server offerings, Zettagrid can setup a private network (VLAN) and dedicated firewall appliance. This allows your businesses VMs to be isolated from other hosted servers and tightly control access to and from the internet. These services are explained in more depth on this page.

Private VLAN

This service gives you a private network segment that is dedicated to your organisation. It allows you to keep your traffic isolated and securely control access to the internet. All private VLANs must be added to an existing firewall appliance, or be sold with a firewall. We are currently working to enhance the linking of products to better represent this requirement at the time of purchase.

The charge for this service covers only the provisioning and ongoing maintenance of the VLAN itself. It does not cover migration of VMs from our public pool into your VLAN; this is a chargeable service. Currently this service charge is not visible on the website, but will soon be made visible as a product add-on.

When a server is migrated onto the private VLAN, it will forfeit the public IP and all traffic will need to be passed through the firewall appliance.

Additionally, upon request, we can provision new VM services onto an existing private VLAN. Because this is automated, we do not currently charge a migration fee for this. Customers seeking this service should contact Zettagrid sales, as these products are currently not on the website.

Q: What is a private VLAN?

A: A virtual local area network, virtual LAN or VLAN, is a group of hosts with a common set of requirements that communicate as if they were attached to the same broadcast domain, regardless of their physical location.

Q: Ok… So what does that mean?

A: By moving your hosted servers onto a separate VLAN, you are isolated from other servers that we host for other customers. This better protects you from viruses and also allows you to more tightly control access to and from your servers through a Firewall Appliance.

In short, a VLAN completely isolates your VM’s from the outside world. Because of this simple fact, a gateway must be be provisioned on the VLAN. Currently, we provide this exclusively through our Firewall Appliances.

Firewall Appliances

Zettagrid uses the Vyatta and VyOS  Virtual Firewall and vShield Edge appliances. Read about the differences.

We offer this product in two flavours: self-managed and Zettagrid-managed: The only difference being the amount of support we provide. It is possible to move between these two products, but when moving from self-managed to Zettagrid-managed there may be a fee to cover our staff’s time in documenting and getting aquainted with your configuration.

This product allows full access to the firewall appliance through the command-line-interface. It is possible to connect remotely through SSH or the console available in account.zettagrid.com. Zettagrid provides only limited support for the product and it assumes the user is competent with networking, routing and firewall concepts. As this is an enterprise grade product, the interface is powerful and similar to Cisco ASA. Extensive documentation is available on Vyatta’s website. http://www.vyatta.com/download/docdl

  • Target Customers: Organisations with an internal IT department capable of managing network appliances through a CLI.
  • Zettagrid Support level: Minimal, we  will verify basic connectivity to the firewall to the external interface and provide a working set of credentials, everything else is the clients responsibility.

Q: If I chose this product, then have trouble, will you help?

A: Of course! However, this work will be chargeable at our normal block-hour rates. You may also like to consider moving to a Zettagrid-managed product once the problem is resolved, to avoid this charge in the future.

Do you support BGP sessions?

Yes, if you have your own AS number and IP range we can provide you with a BGP session.

There is a one time fee of $55.00 to set this up.

Do you offer IPv6?

Virtual DataCenter Products: IPv6 support is limited. Please contact us for details.

Virtual Server Products: Yes, each virtual machine in Zettagrid can be allocated a static IPv6 address on request, and the Zettagrid network infrastructure supports IPv6. /64 networks are also available on request.

If I have multiple VMs, does traffic between them count towards my quota?

No, traffic between your virtual servers is not counted toward your monthly quota.

If I have multiple VMs can I pool my traffic quota?
  • Cloud Servers: No, not at this time.
  • Cloud Data Center: Yes, you purchase a quota which all Servers in the Data Centre use.
Do you provide a firewall for the VMs?

Each Zettagrid virtual server is preconfigured with a local firewall with only the following management ports open:

  • SSH Port 22 for Linux Servers
  • RDP Port 3389 for Windows Servers

If you would like a dedicated firewall these are available for purchase. Please refer to our Firewalls page.

Can I have my own private subnet?

Yes, we can provide you with a Private VLAN so your Zettagrid servers can communicate privately. If you are going to connect this to a remote location via a VPN we recommend you choose a subnet range that does not conflict for ease of configuration.

Traffic between your Zettagrid servers in a Private VLAN is free. A separate firewall is required if you want a Private VLAN.

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Licensing (13)

Can I license windows for my entire VDC?

Yes! At Zettagrid you can license your VDC for unlimited instances of Microsoft Windows Server with our Windows VDC license. If you have a VDC containing ten or more Windows VMs then this license is for you. With the VDC license you no longer have to worry about buying or returning licenses as you add or remove Windows VMs to your VDC. You can run any supported edition and version of Microsoft Windows Server.

To make use of this license just add it in MyAccount and then remove any existing per VM licenses. Your invoice will be pro-rated.

This license is available from from our catalog under the ‘Licenses’ tab, or click here.

Windows Pricing Changes

Microsoft have notified us of changes to Windows Server licenses and consequently we are increasing the price of Microsoft® Windows licenses as below from 1 January 2015.

License Post 1-Jan-2015 (inc GST)
Windows Server Standard (VM) $57.00/mth
Windows Server Standard (User) $16.00/mth
Windows Virtual Data Centre License $460.00/mth
Windows Web Server (legacy) $35.00/mth
Windows Small Business Server Std (legacy) $17.00/mth
Windows Small Business Server Prem (legacy) $22.00/mth
Windows Datacentre (legacy) $290.00/mth
Windows Enterprise (legacy) $180.00/mth
Windows Server Essentials (legacy) $59.00/mth

 

Do you have Charity / Not for Profit licensing terms?

Yes and No, whilst Microsoft do not have special pricing available for you under the SPLA program, you can still obtain significant discounts by purchasing a charity / NFP volume licensing agreement with Software Assurance (SA) and making use of the License Mobility benefit to allocate those licenses to Zettagrid. For more detail see our Microsoft Software Licensing page.

What Operating Systems does Zettagrid support?

We support pretty much all Microsoft and Linux operating systems. For a comprehensive check the VMware Compatibility Guide.

Can you copy your own software onto the server?

Yes, the server is yours to install any software that you require. Please ensure you comply with any software licence obligations you may have.

Note for Windows Customers: Please note that Microsoft Retail, OEM or third party SPLA based software cannot be installed on Zettagrid servers as this contravenes the Microsoft End User Licence Agreement (EULA). You are required to rent any such software from Zettagrid should you wish to use it in our environment. If there is a Microsoft product you require but it is not listed on the Zettagrid website please email sales@zettagrid.com and we’ll provide you with a monthly rental price.

For further information please refer to our Microsoft Software Licensing page.

Can I bring my own VM image?

Yes you can! Please email sales@zettagrid.com with the following information about your VM:

  1. Operating System
  2. RAM Requirements
  3. Disk Size(s)
  4. Bandwidth Requirements

We will then provide you with a quote to host your VM. Custom VM’s cost $110.00 to setup.

We cannot guarantee that your imported VM will work successfully in our environment. Should this be the case and you elect not to proceed with a Zettagrid service we will refund your monthly fee. Any setup fee will not be refundable.

Please note that you cannot bring your Microsoft Windows Operating System (i.e. Windows 2003, Windows 2008 R2, XP etc) license to Zettagrid as this will violate the Microsoft Licence Agreement (EULA). Zettagrid can rent you a monthly licence for this purpose.

 

Can I rent other Microsoft licenses?

Yes, Zettagrid has access to full range of Microsoft SPLA licensed products. Please contact sales@Zettagrid.com if you would like to rent one of the following licenses on monthly basis.

  • Microsoft Antigen
  • Microsoft Biztalk
  • Microsoft Commerce Server
  • Microsoft Dynamics Nav
  • Microsoft Dynamics AX
  • Microsoft Dynamics GP
  • Microsoft Exchange
  • Microsoft Expression Web/Blend/Studio
  • Microsoft Forefront
  • Microsoft HPC Server
  • Microsoft Office Live Meeting
  • Microsoft Office Communications Server
  • Microsoft Office
  • Microsoft Project Server
  • Microsoft Project
  • Microsoft Search Server
  • Microsoft Sharepoint Server
  • Microsoft SQL Server
  • Microsoft System Center Management Server
  • Microsoft System Center Ops Manager Server
  • Microsoft System Center Config Manager Server
  • Microsoft System Center DPM Server
  • Microsoft Visual Studio Std/Pro/Foundations
  • Microsoft Visual Studio Team Suite
  • Microsoft Visual Studio Team Development
  • Microsoft Visual Studio Team Architecture
Do you offer cPanel?

At the moment we only offer Microsoft software as additional software options to be installed. However you can purchase your own cPanel, Plesk or other management control panel license and install this on your Zettagrid Server.

Can I take a copy of the virtual server for my own backup?

If you’re licensed under Windows S.P.L.A you cannot take a copy of the VM image. If you have brought your own license or use a GNU licensed operating system (most Linux distributions) you can take a copy for backup purposes. For further information please refer to Importing and Exporting Your VM.

How are Processors, Cores and GHz related? How do they affect Licensing?

At Zettagrid for licensing purposes we define our Processors (or CPU’s) in terms of capacity or GHz.  The number of cores is unrelated to Ghz or Processors and has no effect on Microsoft licensing.  For licensing purposes a CPU is defined as 2GHz of capacity.  If you have up to 2GHz then and elect to license under a processor model you will require a single Processor license.  If you have 2.1 GHz, 2.4 GHz etc then for licensing purposes you require TWO processor licenses.  At Zettagrid we are able to cap the maximum amount of processor licenses required at TWO.  If for example you have a total of 10GHz CPU in your VM, rather than paying for FIVE processor licenses, due to our cap you only require TWO licenses.  If you have 10GHz and decide to split this into 2 VM’s of 5GHz each you require FOUR processor licenses in total rather than TWO.  This is because processor licensing is applied on a per VM basis.

What is a processor license?

A processor is a way of licensing Microsoft software on a subscription basis within Zettagrid.  A processor license allows an unlimited number users access to the Microsoft software.  Processor licenses are usually more expensive than a Subscriber Access License (SAL), however they become cost-effective with increasing number of users.  Unlike a SAL which can be used to access more than one instance (or VM) of the software, a processor license has a direct relation to the number of VM’s you have.  If you have ONE VM then you need ONE set of processor licenses, if you have TWO VM’s then you must purchases TWO sets of processor license and so on.  Zettagrid cap the number of processor licenses per VM at TWO, regardless of the amount of cores or Ghz in your VM.  See an explanation of cores vs processors vs Ghz elsewhere in the FAQ.

VIEW SOFTWARE CATALOG

What is a Subscriber Access License (SAL)?

A Subscriber Access License (SAL) is one of the options for licensing Microsoft software under a subscription model.  A SAL is required for each unique USER or DEVICE accessing a Microsoft product.  A SAL is not a concurrent license and hence cannot be shared amongst multiple users or devices.  Multiple users can access through a single device, or multiple devices can be used by a single user, however you cannot aggregate concurrent users through a single device – individual user SALS are required.  Nonconcurrent users through a single device is allowed.

S.A.L Usage

A SAL can be used to access any number of instances of the Microsoft software.  For example if you have a Windows Server and want remote access for ten users you must purchase 10 SAL’s.  If you then purchase a second VM with a second copy of Windows and require access for the same ten users you do not have to purchase additional SAL’s.  The existing SAL’s are valid for as many Windows Servers as you may wish to provision, thus additional Servers can be had for essentially the incremental cost of a VM without incurring additional server license fees.

Can I bring my existing software licenses to the cloud?

Yes, You can use your existing Microsoft Enterprise Mobility to use your existing licenses on Zettagrid. Read more about Licence Mobility.

What software is available on Zettagrid?

We have a full range of Microsoft software. We also offer monthly licencing for Vyatta, Trend, Citrix and F5.

VIRTUAL SERVER  VIRTUAL DATA CENTREVIEW SOFTWARE CATALOG

 

What is the difference between a SAL and processor license?

Microsoft products can be licensed in two ways -by Subscriber Access License (SAL) or per processor (Proc).  Some products are only licensed one or the other whilst other products can be licensed either.  The essential difference is that a processor license allows unlimited users whilst a SAL is required for each unique user or device accessing the software. For products that allow either licensing model determine the cost under both models and opt for the cheaper one.  Generally the larger the number of users the more economical a processor license becomes.  Please see the individual SAL and processor FAQs for more detail.

VIEW SOFTWARE CATALOG

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How To (8)

What VM remote access tools are supported?

By default we enabled SSH (port 22) for linux based VMs and Remote Desktop (3389) for Windows VMs.

You can install any other remote management software you choose. Popular tools include:

  • TeamViewer
  • VNC / UltraVNC
  • AeroAdmin
  • RemotePC
  • SeeScreen
  • Chrome Remote Desktop

 

Virtual machine remote console plugin does not work in vCloud Director

Symptoms

  • The virtual machine remote console (VMRC) plug-in fails and does not connect in vCloud Director.
  • Though the plug-in is already installed, it repeatedly asks to install the plug-in.

Cause

This issue occurs if several security settings are not configured correctly in Internet Explorer.

Resolution 1 – Internet Explorer Reconfiguration

  1. Disable the Protected Mode on Trusted Sites.
  2. Add https://*.zettagrid.com to Trusted Sites.
  3. Turn on Compatibility mode

To disable the Protected Mode:

  • In Internet Explorer, navigate to Tools > Internet Options > Security.
  • Deselect the Enable Protected Mode option.
  • Restart the web browser.
  • Alternatively, add the vCloud Director address to the Compatibility View Settings in the Internet Explorer.

To turn on Compatibility View for Internet Explorer 8/9:

  • Check if the Compatibility View button ( Compatibility View button) appears in the Address bar.
  • Note: If you do not see the Compatibility View button, there is no need to turn on Compatibility View.
  • Click the Compatibility View button (Compatibility View button) to display the site in Compatibility View.
  • After you turn on the Compatibility View, Internet Explorer automatically dispalys that site in Compatibility View each time you visit. You can turn it off by clicking the button Compatibility View button again. Or, you can clear the entire list of sites using Compatibility View by deleting your browsing history.

To turn on Compatibility View for Internet Explorer 11:

  • Open the desktop, and then click the Internet Explorer icon in the taskbar.
  • Click the Tools button (Tools), and then click the Compatibility View settings.
  • Under Add this website, enter the URL of the site you want to add to the list.
  • Click Add.

Resolution 2 – HTML5 Console (My Account)

The Zettagrid My Account now features a HTML5 Console which does not require any additional plugins. This console is available for both Virtual Servers and Data Centres. Please log into My Account and view the service.

  • For VPSs you will see a console button on the VPS overview page.
  • For VDCs please click on the “Virtual Machines” tab. Each VM will have a console icon.
How do I stop, start and reboot my VM?

Use the Zettagrid Virtual Admin console. This is available once you login into “My Account”.

  1. Click Services
  2. Select the VM you want to administer
  3. Use the Start, Stop, Suspend, Reset buttons to control your VM.
  4. For further features, Click “Console” and use the controls available via the HTML5 console
Do you have a control panel?

Cloud Data Centre: Yes, the control panel covers all aspects of managing your private Data Center in the cloud. The URL and login credentials are available in My Account.

Cloud Server: Yes, we provide Start, Stop, Suspend and Reset functionality from our MyAccount page.  The MyAccount page also provides access to the server console.

Virtual Server Details with Console Button

Console view

Console view

How do I transfer files to my VM?

You can use standard file transfer protocols once you have opened these ports on your Cloud Server. For Windows you can enable local drive mapping or WebDAV or create and FTP server. For Linux you could enable FTP/SFTP.

If you would like to perform an initial “seed” of a large volume of data please contact support@zettagrid.com to discuss alternative population methods.

What is the Default Password for Zettagrid Catalog VMs and Can I change my VM password once my VM is Built or Deployed?

The default password for all Zettagrid Templated VMs is specified under the Security Tab of the Virtual Datacenter Service. It’s strongly suggested that the default password is changed once a VM Template has been deployed.

Can local DVD be copied to the virtual server?

You can mount an ISO or DVD to your virtual server using our vSphere administration client but this may be quite slow over the internet. We recommend setting up your own FTP/SFTP service to transfer the files.

What is VMware vCloud Connector?

VMware vCloud Connector is an additional component available from VMware that allows organisations to connect their private cloud running vSphere or vCloud to a public cloud running vCloud using a single administrative interface.

vCloud Connector is available for download from VMware.

To use vCloud Connector with Zettagrid you will require a Zettagrid Cloud Data Centre. Please contact our sales staff for further information.

Other Resources

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ioSTOR (15)

What is ioSTOR?

ioSTOR is a new Zettagrid storage product that provides tiered storage based on IOPS, enabling customers to match their storage spend with their performance needs and workloads.

The performance measurement associated with each ioSTOR is IOPS.

For Example:

ioSTOR Tiers

Tier Performance Price (GB)
ioSTOR 100 100 IOPS 9c
ioSTOR 250 250 IOPS 15c
ioSTOR 500 500 IOPS 26c
ioSTOR 1000 1000 IOPS 43c

What are IOPS?

Input/Output Operations Per Second (IOPS) is a performance based measurement.
IOPS * TransferSizeInBytes = BytesPerSec
There are many inputs into this calculation including:

Metric Description
Total IOPS Total number of I/O operations per second (when performing a mix of read and write tests)
Random Read IOPS Average number of random read I/O operations per second
Random Write IOPS Average number of random write I/O operations per second
Sequential Read IOPS Average number of sequential read I/O operations per second
Sequential Write IOPS Average number of sequential write I/O operations per second

Sequential and random operations:

  • Sequential operations access locations on the storage device in a contiguous manner and are generally associated with large data transfer sizes, e.g., 128 KB.
  • Random operations access locations on the storage device in a non-contiguous manner and are generally associated with small data transfer sizes, e.g., 4 KB.
Why Did We Create ioSTOR?

Our current storage products, Premium and Standard, provide excellent performance, but offer limited options for customers in regards to managing their storage costs.

 ioSTOR allows customers to match the cost of their storage according to the performance needs of their business.

For example:

  • Mail and database applications require high performance and are workload intensive, best reside on ioSTOR-1000.
  • Backup and Archive data require less performance and best reside on the lowest and cheapest tier, ioSTOR-100.


How Do I Decide which ioSTOR to Purchase?

Ask yourself “What kind of workload do I want to run?”

The use cases shown are a  guideline, and may not be applicable to all workloads.

If you are really not sure which storage tier best suits your machine please contact support@zettagrid.com

ioSTOR Guidelines

Tier Performance Use Case(GB)
ioSTOR 100 100 IOPS Backup or archive data. Data not frequently used or updated, or where access can be less responsive
ioSTOR 250 250 IOPS Basic Server. Web or similar where high performance is not required
ioSTOR 500 500 IOPS Mid level server. Terminal server, basic mail or file server
ioSTOR 1000 1000 IOPS High performance server. Database servers or where responsiveness is critical

How do I Migrate My VPS to ioSTOR Storage?

To migrate your Cloud Server to ioSTOR storage

1)      Log into the My Account Portal and view the Cloud Server you wish to migrate.

2)      Click on the “Resize” button, and follow through prompts to select the storage tier you wish to migrate to.

3)      You will then be prompted to select the storage type you want, “Add to Cart” and follow the purchase prompts.

 

The migration is fully automated and seamless, which means no impact to the operation of your VPS. The length of the migration is dependent upon the size of your VPS and can take up to 2 hours.

Once you have been migrated the storage type will change on the left of the Cloud Server detail page.

How Do I Migrate VMs in my VDC to ioSTOR Storage?

To migrate your Cloud Data Centre (rather VMs within your VDC) to ioSTOR storage

Step 1) Log into the My Account Portal and view the Cloud Data Centre you wish to migrate.

Step 2) Click on the “Resize” button; as a Cloud Data Centre allows you to have multiple storage tiers, select the storage tier(s) that you want,  “Add to Cart” and follow the purchase prompts.

Step 3) Migrate VM to new storage..

When you log into the MyCloud portal the new storage profile(s) will appear similar to below:

Once you have purchased ioSTOR, the highest value ioSTOR tier will become your default storage profile.

Then as you require you can migrate individual VMs to the new ioSTOR profiles. This can be performed live without any downtime by going into the properties of the VM and selecting the ioSTOR tier in the Storage Profile Dropdown section.

 

 

Allow up to 15 mins for the IOPS limit to be applied. Once applied the VM will appear on the new storage profile.

 

Step 4) Delete storage that you no longer require (or want to pay for) from your VDC through the MyAccount portal.

Once all VMs have been moved from your existing Storage Profile (Premium or Standard) including any Catalogue items, remove the unwanted storage via the My Account Portal.

 

My VM is Over 1TB when should I Migrate?

For virtual machines 1TB or over, we recommend that you engage Zettagrid engineers to assist you with the process and scheduling of migration.

To do this, email details of your machine and request for migration assistance to Service Desk at support@zettagrid.com

How Long does it take to Migrate to ioSTOR?

The migration time varies between each of our zones and the workload at the time.

We anticipate that the first few weeks of the ioSTOR launch the time to migrate will be quite long as many customers will be queuing to migrate.

We recommend you plan your migration to occur over the coming couple of months.

We recommend you allow at least 1hr per 100GB storage and higher during peak migration.

What Happens to Premium & Standard Storage?

These products will be available for existing customer subscriptions only.

This means that only existing customers with VMs that have either Premium or Standard at present will be able to buy additional storage of this type.

Once you have migrated to the ioSTOR tier you will be unable to migrate back to Premium or Standard.

Why Choose to Stay on Premium or Standard Storage?

This is a basic comparison of Storage tiers, to help you decide if migration to ioSTOR is suited to your budget.
 

Storage Product Type IOPS Min Purchase Cost/GB inc GST Cost inc GST Increment
Standard VPS Unlimited 20 $0.49 $9.80 1GB
VDC Unlimited 50 $24.50 1GB
Premium VPS Unlimited 20 $0.74 $14.80 1GB
VDC Unlimited 50 $37.00 1GB
ioSTOR-100 VPS/VDC 100 500 $0.09 $45.00 500GB
ioSTOR-250 VPS/VDC 250 100 $0.15 $15.00 100GB
ioSTOR-500 VPS/VDC 500 100 $0.26 $26.00 100GB
ioSTOR-1000 VPS/VDC 1000 100 $0.43 $43.00 100GB

What is the Performance Difference between Standard/Premium and ioSTOR?

It is a little like trying to compare apples and orange. Standard and Premium storage provide unlimited IOPS based upon SATA/SAS/FLASH storage and the cost is reflective of this expensive equipment.

ioSTOR is designed to provide the best peak performance and caps IOPS when the tier limit is reached.

If you need more performance you can upgrade to the next tier.

What are the Minimum Purchase Increments?

ioSTOR-100 – purchase in blocks of 500GB

ioSTOR-250 and above purchase in blocks of 100GB

Can I Mix Storage Tiers in a VDC?

Yes, however, individual VMs are limited to one storage tier at a time.

Can I Change Tiers at any Time without Downtime?

Yes, you can migrate between storage tiers at any time without downtime, however there are a few caveats:

  • Migration between ioSTOR-250 (and higher) and any other tier will become effective immediately.
  • Migration from ioSTOR-100 (Archive Tier) to any other tier will take much longer due to the speed of the archive storage. Your VM storage performance may be affected during the migration process so schedule it out of a peak period.
How Can I Monitor My IOPS?

The IOPS calculation is complex, Zettagrid engineers have access to tools that provides this information.

Unfortunately at this stage these tools are not available for you to check yourself, but it is something we have planned for the future.

If you have questions about IOPS for a particular VDC or VMs, please contact our Service Desk, they will be able to provide you with the peaks experienced during the last 30 days.

 

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VAST Object Block and File Storage (9)

What applications is VAST compatible with?

You can use any application if it is S3 or SWIFT compatible. Examples include:

Drive Mapping

Dedicated Backup

 

 

Where do I find my VAST Username & Password / ID & Secret Key?

This information can be found under the “Security” tab on your VAST subscription. Some applications use different names for Usernames/Passwords.

  • Username = Access Key
  • Password = Secret Key
  • Host = Service Point

zettagrid_vast_object_storage_3

How do I change my VAST password?

Please contact support@zettagrid.com to change your VAST password.

How many data copies are stored?

A minimum of two copies of your data are stored in the Zettagrid availability zone.

Do you charge for GETS and PUTS?

We only charge for the data stored on VAST. Not for any transfers.

Can I purchase more than 10TB?

Yes, 10TB is an introductory limit only. Customers can contact sales@zettagrid.comor their account manager to purchase larger blocks.

What S3 API calls does VAST support?

The following table describes the support status for current S3 functional features in VAST:

Feature Status
List Buckets Supported
Delete Bucket Supported
Create Bucket Supported
Bucket Lifecycle Not Supported
Policy (Buckets, Objects) Not Supported
Bucket Website Not Supported
Bucket ACLs (Get, Put) Supported
Bucket Location Not Supported
Bucket Notification Not Supported
Bucket Object Versions Not Supported
Get Bucket Info (HEAD) Supported
Bucket Request Payment Not Supported
Put Object Supported
Delete Object Supported
Get Object Supported
Object ACLs (Get, Put) Supported
Get Object Info (HEAD) Supported
POST Object Supported
Copy Object Supported
Multipart Uploads Supported

You can find further API documentation here.

Will I get internet traffic charges for data transfers into and out of VAST?

We will not charge you for data transfer however your internet provider may charge you for traffic. If you purchase an internet service through Zettagrid, VAST traffic will not be counted in any quotas.

I have a Zettagrid VDC, can I use VAST?

Yes, you can use VAST. You will just require a compatible S3 application installed on your virtual machine to mount the storage. If you are using it as a backup location for your virtual servers we strongly recommend you select a different availability zone for additional resiliency. If you have virtual servers in Melbourne we recommend using VAST in Sydney.

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Veeam Cloud Connect (3)

Seeding Cloud Connect for Veeam Backup Jobs

This FAQ provides the steps to manually seed a Backup Copy job with Cloud Connect for Veeam. Seeding a Backup Copy Job with Zettagrid will reduce the initial time and bandwidth required to commence using Cloud Connect. If you want to seed a Backup Copy job you will need to do the following:

  1. Send a Seed Request to support@zettagrid.com and take note of the Ticket Number (e.g. INC1234567).
  2. Create a new Backup Copy Job/Backup Job.
    • Backup Job – Add VMs from vCenter
    • Backup Copy Job – Add VMs from an existing Backup Job or from Backups
  3. For the Target Repository, initially select a Local Repository and let the job run to seed the data.
  4. Disable the Backup Copy Job/Backup Job once the first run has completed.
  5. Copy the folder where the job files are contained from the Local Repository to an External Storage Device (USB/NAS).
  6. Label the device and package with the Ticket Number (e.g. INC1234567).
  7. Send the Storage Device to Zettagrid (shipping address will be provided in your ticket).
  8. Wait for confirmation from the ticket that the import has been completed.
  9. Rescan the Cloud Repository.
  10. Modify the Backup Copy Job/Backup Job to point the Target Repository at the Cloud Connect Repository. Then click “Map Backup” and select the correct job.
  11. Enable the Backup Copy Job and resume the stream.

VEEAM BACKUP

Bandwidth Requirements and Sizing for Cloud Connect for Veeam Backup Jobs

How much Bandwidth is needed for Cloud Connect for Veeam Jobs and

While this does vary depending on the size of you backup job and your connection to the Internet and its use (dedicated or otherwise).

It’s Recommended that you have 1Mb Upload Speed for every 300GB or data.

How do I Size the Cloud Storage?

To size your Cloud Connect Offsite Repository you should take into consideration the size of the backup job(s) on your local Veeam Server. There is a one to one relationship in terms of what the size of your backup is locally as to what is stored offsite.

There is an Online Veeam Calculator that can be used to simulate your Cloud Connect Backup or Backup Copy jobs and get an idea of the storage requirements.

VEEAM BACKUP

VEEAM Cloud Connect – Client Side Configuration

Details to Connect:

Gateway: veeam.[per|syd|mel].zettagrid.com
username: VCC_nnnnnn
password: xxx

Veeam B&R Setup and Configuration:

In the B&R Console select the Backup Infrastructure Menu and right click on Service Providers

cc1

Click the Add Service Provider and enter in the following

Name: veeam.[per|syd|mel].zettagrid.com
Port: 6180 (default)

cc2

Verify the SSL Certificate and Click on Add to enter in Cloud Connect Credentials

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Hit Finish and wait for the Connect to Zettagrid Cloud Connect completed. Once done confirmation of your Repository and Quota will be displayed

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Hit Next and Finish

Once Completed you should see the Cloud Connect Gateway appear in the list in the Service Provider Tab. If you click on The Backup Repositories tab you should see the previously configured Cloud Connect Repository of Type Cloud with the Capacity and Free space shown.

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You are now ready to Create Backup and Backup Copy jobs to the Cloud Repository.

VEEAM BACKUP

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General (35)

How do vCPUs work in Zettagrid?

What is a vCPU?

A vCPU is a virtual CPU and is an encapsulation of many underlying physical blade host processors presented via VMware to a single VM as its local processor.

Since a vCPU is based on the underlying host CPU the actual GHz amount will be a one to one mapping from its physical counterpart.

What is a vCPU in Zettagrid?

2.5GHz

Zettagrid create clusters which are all of the same CPU type so as to not mix CPU types and lose any of the available CPU instruction sets as anything in the same cluster will remove CPU instructions down to a common base level among all hosts in that cluster.
Previously the GHz has been 2.67GHz and 2.3GHz, at the moment and for at least the next 12 months the current CPU spec in terms of GHz is 2.5GHz per vCPU.

Does higher GHz per vCPU mean it’s better?

No, whilst there is a correlation between the two it isn’t really a good indication of value for money or being on a better host if the underlying CPU is 2.6GHz rather than 2.5GHz.

As we upgrade the environments they will often get different CPU types and GHz amounts. At all times the introduction of a new CPU type means a better performing VM as it is a newer generation with a higher instruction set.

It is quite conceivable that in future the next GHz amount may in fact reduce per vCPU. This will actually mean that for the same price per month the customer is getting more value as the amount they have purchased can be utilised for more concurrent vCPU.

How do you sell CPU resources?

We sell CPU resources as a total of GHz consumed at any one point in time in the environment.

It is not an allocated model it is a concurrent consumed model or a high water mark. This means that customers can utilise very large amounts of overprovisioning if so desired but this might mean that in peak times when many of your VMs are running high CPU workloads you will be limited in terms of available CPU resources. In the event of this the VMs will go into a CPU Wait state for available resources when other VMs in your own environment are not using them.

Scenarios

  1. Customer has 100 VMs all with 2 vCPUs assigned. The customer is paying for 500GHz. In this scenario all VMs will be able to utilise all the resources that have been paid for as even if every VM is running both CPUs at 100% the total will only be 500GHz which is what has been assigned to the customers Virtual Data Centre. There is no conceivable event where any VM does not have access to its resources.
  2. Customer has 8 VMs all with 1 vCPU assigned, 6 powered on and 2 powered off. The customer is paying for 16GHz. In this scenario the 6 powered on VM are working fine performance wise. The customer has powered on an additional 2 VMs and now their users are complaining of performance issues. With the 8 VMs powered on the requirements could burst up to 20GHz but the customer is only paying for 16GHz so the customer would need to either be aware that performance may be an issue, power off the additional 2 VMs or increase the allocated resources in the environment to 20GHz.
  3. Customer has 100 VMs all with 1 vCPUs assigned. The customer is paying for 30GHz. In this scenario the customer is obviously drastically under allocating CPU resources for their VDC as the provisioned amount would be 250GHz. In day to day usage of the VMs they are generally only 10% utilised in terms of CPU. 10% of a single vCPU is .25GHz and for the 100 VMs this is 25GHz in total day to day. In this scenario whilst the customer is not paying for nearly enough CPU it is not constrained in normal activities as they are still under the 30GHz total that has been allocated. A warning in this scenario though, if any VMs start doing work more than the average then there may be periods where the total GHz used is over the 30GHz so it will be resource constrained when this occurs and potential for users to create service desk tickets complaining of performance problems.
  4. Customer has 100VMs with a mixture of 1-4 vCPUs assigned. The customer has allocated 200 GHz to the Virtual Data Centre. Generally in the environment the VMs day to day run at 30% which would have a total resource requirement in GHz terms of 260GHz. In this scenario the VMs will constantly be resource constrained by our systems as there is not enough resources provided so it is expected that the VMs will run slower than they should be in normal circumstances as they are continually in a CPU Wait state.

So how much should I buy?

This is a hard question to answer as it is different for every customer. If you want to ensure that your VMs always have the CPU resources that they require then purchase 2.5 x the total number of vCPUs assigned to VMs per Virtual Data Centre.

If you think your VMs often don’t need all their CPU power then you can under allocate by 50-80% and see how the performance goes day to day whilst making sure that you capture all use cases (like the end of month reports that run etc). If you find that users are feeling the VMs underperforming then increase the resources until you find a happy medium of price/performance.

If cost is the driving force entirely then reduce the amount of GHz allocated to the VDC drastically and simply put up with the artificial limits that are placed on each VM and be aware that the VMs will be considerably crippled.

Isnt it easier to just sell vCPUs?

Yes, it most definitely would but we prefer to give customers the final say in how much overprovisioning they wish to have in their own environment so that there is more granularity and control over how their VDC performs.

You may have a few Virtual Data Centres and would like to have the production VDC fully allocated in terms of vCPU so it is never constrained but also have a test VDC in which it really doesn’t matter if it suffers from CPU Wait times as performance is of no concern. In this scenario the test VDC may only have 25% of the required CPU resources and is a great way to save money rather than wasting it on CPU where it isn’t valued.

 

How can I buy services in Jakarta?

We currently have a dedicated local Indonesian portal at https://www.zettagrid.id to allow you to purchase IaaS and backup services in Jakarta. You will be issued with a separate Zettagrid account to use this service. We will make Jakarta available as a zone available in Australia by the end of 2017.

Storage Allocation and VM Overheads

The storage numbers are always calculated the same way for Virtual Datacenters:

Storage Used = Total allocated disk space of VMs deployed in Org VDC + Total memory of VMs deployed* in Org VDC (to account for VM swap usage) + Maximum possible existing snapshot size

Storage allocated = Org VDC storage allocation

Example 1: If you have 1 VM with 1 GB RAM and 10 GB disk the storage usage will be: 10 GB (disk) + 1  GB (VM swap) = 11 GB.

Example 2: If you have 1 VM with 1 GB RAM and 10 GB disk and create a snapshot (including memory), the storage usage will be: 10 GB (disk) + 1  GB (VM swap) + 10 GB (maximum disk snapshot size) + 1 GB (memory snapshot size) = 22 GB.

* Virtualisation Platforms stores VM Memory as files on storage to increase resiliency  in HA scenarios and during periods of high usage.

I can’t access vSphere Web/Client anymore?

The vSphere Web/Client method of connecting to VM consoles are now considered legacy and have been removed in favour of the recently released HTML5 access method which provided direct console access through the “My Account” portal.

To access console, login to your account, browse to services then the service and click console. A popup window should appear with a blank screen, once the status bar at the top indicates it is connected, click inside the blank section and press any key to view console.

Having trouble? Note that the HTML5 console uses port 7343.  This is not a problem for most users, but if your firewall blocks this port the console access won’t work.  You will still be able to access your VM using SSH or RDP.

 

Zettagrid MyAccount Console

 

 

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Can I resell/wholesale Zettagrid?

Yes, channel partners can resell and wholesale Zettagrid.

Can I manage multiple Data Centres from the one login?

Yes, when we create your Zettagrid Data Centre we actually create you a new “Organisation”. This Organisation can manage multiple Cloud Data centres.

Typically, Zettagrid partners with multiple customers create individual Cloud Data Centres for each customer to simplify networking and billing for each customer.

I’m an IT Integrator, will my end customers know that I’m using Zettagrid?

If you wholesale Zettagrid services (where you bill your customers), then your customers will never know that you are using Zettagrid. You can claim it as “your cloud”. You can even change the reverse DNS!

If you resell Zettagrid (where we bill the end customer), customers will see invoices and emails from Zettagrid.

What CPU’s does Zettagrid use?

The CPU specifications vary between our clusters. Zettagrid typically uses Intel Xeon E5-2640 2.50GHz processors.

Are your servers located in Australia?

Yes, all our infrastructure including servers, storage and networking is hosted in Australia. This ensures that all information stored is governed by Australian government legislation including Privacy, Copyright and Company laws.

Please see our Data Centre page for specific locations, Availability Zones for general geographic spread and Our Network for communications links.

 

Do you offer burstable limits on RAM and CPU?

No. To set a performance benchmark we only allocate the resources that are purchased.

Providing “burstable” resources sets a false expectation of performance. When the cloud environment gets busy (in a burstable environment) your server is often not allocated additional resources thus making you feel that your server is performing slower than normal. Zettagrid does not do this. We only allocate those resources that you purchase and guarantee that these will be available.

Standard versus Premium Storage
  • Standard storage is provided by SATA disks.
  • Premium storage is provided by SAS with an auto migration to SSD (Solid State Disks) based upon the workload.

All storage is provided by Enterprise SANs. We have EMC VNX Series, IBM Storwize Series and Netapp SANs which are used for different workloads.

How are VMs protected?

Each individual VM (or group of VMs) is protected within its own security zone. We utilise both network and VMware based security measures to encapsulate all VM traffic and prevent activities like:

  • IP Address Hijacking
  • MAC Address Spoofing
  • Broadcast Traffic Flooding

If you would like more information on our security measures please read our Technology Security summary or contact one of our sales staff who will be able facilitate answers to more specific queries or security scenarios.

Do Zettagrid staff have access to my VM operating system

No. Staff do not have any permissions and cannot logon to your VM.

How long does it take to build a VM?

The time taken to build a virtual machine from the point of order is dependent on system load with the maximum wait period being:

  • Linux VM: 5 minutes
  • Windows VM: 20 minutes
What is the minimum contract length of the service?

All contracts are “month-by-month” (30 days technically). You can cancel at any time. If you cancel prior to the end of the 30 day period you will not be eligible for a refund or credit for the unused portion of your service.

Can I purchase additional IP addresses?

Yes, additional IPv4 addresses can be purchased individually. Justification is required with each request.

Note that each Cloud Server virtual machine is allocated one static IPv4 address.

What is VMware vCloud Connector?

VMware vCloud Connector is an additional component available from VMware that allows organisations to connect their private cloud running vSphere or vCloud to a public cloud running vCloud using a single administrative interface.

vCloud Connector is available for download from VMware.

To use vCloud Connector with Zettagrid you will require a Zettagrid Cloud Data Centre. Please contact our sales staff for further information.

Other Resources

Can I change the reverse DNS on my IP Address?

Yes. Please email support@Zettagrid.com detailing the PTR record you want created and this will be completed at no cost.

Do you provide event monitoring?

Yes, Zettagrid and the data centres where Zettagrid infrastructure is housed are fully monitored and on-call engineers will be alerted in different ways depending on the severity of the fault. You can also be notified of events by subscribing to the Zettagrid Status Page.

Do you backup the VMs?

Please refer to our Backup page.

 

 

Can I restore/rebuild my VM from a fresh machine if I break my VM?

Yes. You can do this at any time via My Account -> My Servers. Your virtual server name and IP address are kept but all other information is destroyed during the rebuild. We recommend backing up your files prior to doing a rebuild.

Will Zettagrid restore my VM from backup if I break the VM?

No, not unless you have purchased a Disaster Recovery product like Image Archive.

You will need to rebuild the virtual server from My Account -> Servers and then restore your data onto the servers. Zettagrid provides an unmanaged service. Managed server options are not available at this time.

What payment methods are accepted?

We accept:

  • VISA and Mastercard (No Surcharge)
  • Paypal
  • Direct Deposit (Only for payments over $500)

 

Do automatic updates (ie Windows Updates, Linux Patches) count toward my quota?

Our default Ubuntu installations are configured to use our local mirror for software updates and security patches. This traffic does not count towards your quota. Other patches (i.e. for Windows and from other sources) will count towards your quota.

What does excess data over quota cost?

Excess data costs $0.28 per GB (inc GST). This is automatically charged to your credit card monthly in arrears.

You can resize your Internet data quota (or any other attribute) at any time by logging into My Account > View Service > Click Resize > (Drag the slider).

Who is responsible for patching my cloud servers?

You are responsible to patch your servers. Zettagrid does not currently provide a service to manage your servers for you. We recommend you enage an IT professsional to maintain the security of your servers should you require assistance in this area.

Is my VM guaranteed the resources detailed in the plan?

Yes. We guarantee the resources allocated to you are available to your Cloud Server or Data Centre.

Do I still get charged if my VM is turned off for a period of time?

Yes. You will still be charged even if you VM is powered off. Zettagrid allocates resources to you irrespective of whether or not you have your VM turned on.

At the end of the month you can discontinue the service if it is no longer required.

I’m outside of Australia, can I use Zettagrid?

Yes, although all purchases made outside Australia will be tagged as Fraud and will not be built without review from a Zettagrid team member. The purchase price is in Australian dollars (AUD) and will be converted by your credit card provider.

 

What VM formats do you support?
  1. Native VMware
  2. Third party images:
      • Microsoft Virtual Server
      • Microsoft Virtual PC
      • Parallels Desktop
      • Symantec Backup Exec System Recovery (formerly called Live State Recovery)
      • Norton Ghost
      • Acronis
      • StorageCraft

We cannot guarantee that your imported VM will work successfully in our environment. Should this be the case and you elect not to proceed with a Zettagrid service we will refund your monthly fee. Any setup fee will not be refundable.

Windows Web Edition limitations

Windows Web Edition is a cheaper version of Windows Server available only through Processor licensing.  Due to the relatively low cost and support for unlimited users this is a very popular virtual server.  Microsoft intends this server primarily to handle internet facing roles such as hosting websites and web applications.  In support of this Microsoft have disabled certain functionality that is otherwise a standard part of Windows Server.  Windows Web edition does NOT support Remote Desktop Services (Terminal Services), installation of servers such as Exchange and only allows for SQL server Web Edition to be installed.  Note there is no Subscriber Access License (SAL) pricing available for this product.

VIEW SOFTWARE CATALOG

VPS versus Web Hosting

Web hosting is certainly not an easy proposition, especially when a variety of options are available. However, like most things, there are some prominent trade offs. For instance, dedicated hosting is easily customizable and powerful too, but it is expensive. Additionally, adequate technical knowledge is also needed to be able to manage dedicated servers. Shared hosting, on the other hand, is inexpensive and easy to use; nevertheless, it can provide only a limited number of resources.

What will you do if you have website that is too large for a shared hosting plan, and that does not require extensive resources provided by a dedicated server? Virtual Private Server (VPS) hosting is the most feasible alternative for you. It is an adaptable, economical and scalable hosting solution that has the power to fulfill the needs of any kind of website. It is a perfect option for those sites that have outgrown shared hosting plans, and are yet not ready for dedicated hosting servers. Let’s find out how virtual private server can help you to save your hard-earned money while hosting your business website.

What exactly is a virtual private server?

Also called Virtual Dedicated Server (VDS), a virtual private server is basically a methodology of splitting a physical server into segments. Each partition has a full-fledged operating system and can be rebooted independently. Every VPS has its own unique IP address and it gets a share of CPU time, RAM and storage of the physical server. VPS primarily helps to bridge the gap between shared and dedicated servers. The users are able to configure their portion as per their requirements, and that too at a less cost than dedicated hosting service.

What are the different kinds of VPS hosting plans?

Virtual private server hosting plans can be segregated into three broad categories viz.

  1. Unmanaged VPS- In this case, the hosting company provides only hardware and network services. Whilst, as a user you are responsible for dealing with all the software and performance hassles and issues.
  2. Semi-managed VPS- Here you are allowed to manage just the custom software, while the hosting company takes care of hardware, standard software and network.
  3. Fully-managed VPS- With respect to this kind of VPS hosting plan, you literally don’t have to manage anything. The host company looks after all the aspects of VPS. It’s the company’s duty to provide you superlative services.

In simple words, VPS provides flexibility together with accessibility and complete control. You can not only access the root, but you can also amend server-level software like MySQL, PHP and Apache. Thus, with virtual private server, you get all the benefits of a dedicated server, but in a package that is affordable and manageable.

Burstable RAM and VPS

The primary drawback of a shared hosting server is that all the users get only a limited amount of memory. If all of a sudden, the website receives a truckload of traffic, then everything would be blocked due to paucity of resources. The burstable RAM in the VPS counteracts the Digg-effect effectively. Burstable RAM is nothing, but a pool of memory that is set aside to handle extraordinary events. Hence, no matter what kind of traffic your site receives, VPS hosting plans would never fail.

Virtual Server Benefits

Are you using your computing resources profitably?

According to a study conducted by Forrester Consulting, a majority of companies use 65 to 75 percent of their IT budget on the management and maintenance of the existing systems and equipments. The remaining 35 to 25 percent is invested in innovative initiatives. The best way to free up funds is to reduce the upkeep expenditure. However, as existing systems are typically based on inefficient, unyielding and inflexible technologies, therefore, it becomes extremely difficult
to unearth opportunities to reduce the overall cost of maintaining the systems.

In addition to the massive maintenance costs and inflexible application design, physical systems are able to utilize merely 10 to 15 percent of their computing capacity, which further increases their cost. Thus, the biggest question that springs up at this juncture is, “Is there a feasible method to reduce the maintenance costs as well as make the existing systems more efficient?” Well, the answer is virtual server.

How can a virtual server help you save money?

A virtual server is basically a software application that separates the hardware from the software, and thereafter partitions the host server into segments. Each segment is able to house in one server environment independently, and this self-contained unit is called a virtual machine. Thus, due to virtualization, one physical server is able to accommodate multiple virtual machines. Server virtualization is considered to be the best method to use the computing resources profitably. Let’s find out how a virtual server can help you to save your hard-earned money.

1.    Full-fledged utilization of computing resources – The primary aim of server virtualization is to boost up the utilization of the existing hardware resources. Optimum resource utilization literally eliminates need to procure new systems and equipments. Thus, the hardware overheads are significantly reduced. Additionally, space requirements and expenses are also cut down considerably.

2.    Lesser power consumption – Lesser number of equipments needs lesser power to operate, and when the power consumption falls down, the electricity expenditure automatically comes down. In a typical data center, a sever uses approximately 400 Watts to operate. All of the power consumed by the server is converted into heat, which has to be removed from the data center. For removing 400 Watts another 400 Watts is needed. In simple words, the server is consuming about 800 Watts of electricity. In the present day, for every 1 Kilowatt of electricity, you would have to shell out $12000. So, if you have 4 physical servers using 4 Kilowatts, you would have to spend $48000. A virtual server, on the other hand, can bring down the expenditure dramatically by consolidating all your physical servers.

3.    Fewer testing and maintenance overheads – For proper functioning, the systems have to be consistently configured, upgraded and tested. Whenever new applications are installed, the systems are usually re-configured and tested. All these processes increase your expenses drastically. In the case of server virtualization, the system management and maintenance expenses are less because of consolidation. Moreover, by using powerful management tools, new virtual machines and applications can easily be added without changing and configuring the entire setup. Thus, a virtual server not only makes implementation, testing and deployment extremely economical, but also helps to enhance the scalability and flexibility of the virtual environment in a cost effective manner.

4.    Infallible security – Data security is an important issue that cannot be ignored. With respect to isolated systems, resilient security measures have to be adopted at an individual level. On the contrary, due to the consolidation of the servers, implementation and management of security shields become relatively easy and inexpensive. Furthermore, the measures are absolutely safe, reliable and infallible because of which the recurring costs of security maintenance is also reduced appreciably.

5.    More efficiency and productivity – Server virtualization reduces the workload of your administrative staff radically. Instead of being engaged in system management for weeks and months, the administrators are able to complete the maintenance tasks in a matter of minutes, and thereafter, continue with other jobs. Simply said, a virtual server plays a crucial role in enhancing the efficiency and productivity of your administrative staff.

With all these benefits, server virtualization is definitely worthwhile. So, waste no more time and resources. Get a virtual server today and save your money.

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NSX Advanced Networking (10)

NSX Edge Features & Pricing

NSX Edge Gateway Comparison

We offer three different sized NSX Edge gateways to suit your requirements. NSX Edge (Compact), NSX Edge (Large) and NSX Edge (X-Large). These fees are charged in advance.

NSX Edge (Compact) NSX Edge (Large) NSX Edge (X-Large)
Standard Configuration $19 $38 $114
High Availability Configuration $67 $200
IPSec Tunnels 512 1600 6000
Firewall Perf ~900Mbps ~2000Mbps ~9000Mbps
Concurrent Sessions 64,000 1,000,000 1,000,000
BGP Routes 20,000 50,000 250,000
BGP Neighbors 10 20 50
BGP Routes Redistributed No Limit No Limit No Limit
OSPF Routes 20,000 50,000 100,000
OSPF Adjacencies 10 20 40
OSPF Routes Redistributed 2000 5000 20,000
Total Routes 20,000 50,000 250,000
External Interface (Uplink) 1 1 1
Internal Interfaces 9 9 9
NAT Rules 2000 2000 2000
FW Rules 2000 2000 2000
DHCP Pools 20,000 20,000 20,000
Static Routes 2048 2048 2048
LB Pools 64 64 64
LB Virtual Servers 64 64 64
LB Server / Pool 32 32 32

Sizing for Advanced Features

We recommend using NSX Edge (Large) or Edge (X-Large) when requiring Load Balancing and Dynamic Routing features.

High Availability Configuration

All Edges have the option of HA. High Availability in NSX Edges ensures Edge Network Services are always available by deploying a pair of Edge Appliances that work together in an active/passive HA cluster Pair. The primary appliance is in the active state and the secondary appliance is in the standby state. The configuration of the primary appliance is replicated to the standby appliance. All Edge services run on the active appliance. The primary appliance maintains a heartbeat with the standby appliance and sends service updates through an internal interface. There is no additional configuration or management required once HA is deployed.


Per-VM Charges

Each VM protected by a NSX Advanced Gateway incurs a fee of $9.90 per month. This is measured on a usage basis for the previous month. Zettagrid will identify when a VM is behind an NSX gateway.


Charging Example

If you chose a NSX Edge (Small) and protected 4 VMs the monthly charge would be $58.60.

NSX Edge (Small) $19 + (4VMs x $9.90) = $58.60

Zettagrid NSX Pricing Example

 


More Information

For information about features of NSX Advanced Networking click here.

How Do I Configure Networking Interfaces, DHCP, NAT and the Firewall

For an overview on configuring networking interfaces, DHCP, NAT and Firewalling for the NSX Advanced Networking, click here.

How Do I Configure the IPSec VPN Service

For an overview of the NSX Advanced Networking IPSec VPN Feature and example configurations, click here.

How Do I Configure the Load Balancing Service

For an overview of the NSX Advanced Networking Load Balancer Feature and example configurations, click here.

What is NSX Advanced Networking

Zettagrid NSX Protection

Zettagrid’s NSX Advanced Networking delivers enterprise-grade networking features powered by VMware NSX technology and is and all in one device utilising the features below:

Key Benefits

  • MyAccount UI: All configuration options are presented through Zettagrid’s MyAccount Portal with granular configuration of NSX Edge Interfaces, DHCP, NAT, Firewalling, IPSec VPN, Load Balancing and Dynamic Routing.
  • Network Scaling: Three sizing options of the NSX Edge Gateways giving greater flexibility to clients to tailor their networking services while delivers network scaling that allows Virtual Datacenters to have the same level of performance as on-premises networks.
  • High Availability: All NSX Edges size options come with the option of HA. With the HA feature turned on each NSX Edge is deployed in a HA Pair for greater resiliency and service continuity.
  • Dynamic Routing: Support for BGP, OSPF routing that enables greater flexibility and control of the Virtual Datacenter networks and helps to extend Zettagrid based services extend to other zones or on-premises locations.
  • Enhanced Load Balancing: Included in the NSX Edge is a full fledged L4/7 load-balancer that also provides enhanced features such as HA Proxy Based Application Rules, Custom Monitoring and SSL Passthrough,
  • Enhanced IPSec VPN: Site-to-site IPsec VPN options enables a quick and efficient way to connect up multiple cloud or on-premises locations to your Zettagrid Virtual Datacenter allowing an easy way to extend workloads for hybridity.

The Advanced Networking features allow Zettagrid’s Virtual Datacenters based on vCloud Director the ability to take advantage of the enhanced features of the NSX Edge Gateway giving more power to clients to be able to be more efficient with their Zettagrid Cloud deployments.

NSX Edge Gateway Services

Firewall Supported rules include IP 5-tuple configuration with IP and port ranges for stateful inspection for all protocols
NAT Separate controls for Source and Destination IP addresses, as well as port translation
DHCP Configuration of IP pools, gateways, DNS servers, and search domains
Site to Site VPN Uses standardized IPsec protocol settings to interoperate with all major VPN vendors
Load Balancing Simple and dynamically configurable virtual IP addresses and server groups
Dynamic Routing Provides the necessary forwarding information between layer 2 broadcast domains, thereby allowing you to decrease layer 2 broadcast domains and improve network efficiency and scale. NSX extends this intelligence to where the workloads reside for doing East-West routing. This allows more direct virtual machine to virtual machine communication without the costly or timely need to extend hops. At the same time, NSX also provides North-South connectivity, thereby enabling tenants to access public networks.

 

EDGE FEATURES & PRICING GETTING STARTED BUY A NSX ENABLED VDC

Can I Upgrade My Existing Basic Edge Service

At this stage there is no automatic upgrade and migration option however this is something that will be introducing in the near future allowing for a one click upgrade and migration from Basic to NSX Advanced. In the mean time you are able to provision a new Virtual Datacenter with NSX Advanced Networking and migrate your vApps and VMs to the new NSX Enabled vOrg Network. Stay tuned for a how-to video on how to achieve this.

Can I Upgrade/Downgrade My NSX Edge Service

At this stage there is no upgrade or downgrade option once the NSX Advanced Networking Service has been provisioned (including moving between a HA and non HA option) however this is something that will be introducing in the near future allowing for a one click operation to move between sizes and HA configurations. Please contact support to request this change in your service.

How Do I View NSX Edge Services Logs

Each NSX Edge can be configured to forward logs to an internal or external Syslog service. Click here for a guide on how to configure Syslog from the MyAccount Portal.

How Do I Configure the Dynamic Routing Services

For an overview of the NSX Advanced Networking Dynamic Routing Features and example configurations, click here.

How Do I Configure the Syslog Service

For an overview of the NSX Advanced Networking Syslog Feature and example configurations, click here.

View category→

SecondSite FAQs (10)

What is the minimum amount of VMs needed for SecondSite™?

There is no minimum amount of VMs required for SecondSite™ because it’s scalable.

Whether you’re protecting one VM or 1,000 VMs, it’s the same reliable and affordable solution for small businesses and large enterprises.

The number of VMs you protect does not alter the unit price or the feature set available. That’s why we make it easy and charge per VM, per month, with no lock-in contracts.

What if I use Hyper-V/VMware in my environment?

SecondSite™ works seamlessly with Hyper-V and VMware in your environment.

We can protect either environments, as we will run VMware on our side for you. That means that we will convert your Hyper-V based VMs into VMware formats as they are brought online after a failover.

Can I use SecondSite™ to migrate VMs into Zettagrid cloud?

Yes, you can use SecondSite™ to migrate VMs into Zettagrid’s cloud.

By using SecondSite™ as a migration tool, you can easily fail your VMs over into Zettagrid cloud.

Once you have migrated everything across, you can either cancel your SecondSite™ subscription since there are no lock in contracts, or you can continue using it and have your old production infrastructure as your disaster recovery (DR) site.

 

Why do I get disconnection reports?

Your SecondSite™ subscription was automatically set up between you and Zettagrid using an IPSec VPN.

As this relies entirely on your outbound internet, there may be periods where you do not have the required 5Mbit/s minimum of bandwidth. It is at this point where SecondSite™ may report a disconnection.

SecondSite™ will re-establish the connection as soon as the bandwidth is available again.

If you are experiencing these sorts of disconnection alerts, please refer to our WAN Connectivity page and use the WAN Sizing tool to determine exactly how large the link needs to be for your business.

If you would like us to provide WAN connectivity for you, please contact us on 1300 597 656 or at support@zettagrid.com

What do I do about external DNS/IP addresses?

While SecondSite™ takes care of many things for you, there are a few items that you still need to take care of in your Business Continuity (BC) or Disaster Recovery (DR) planning.

This includes external DNS/IP addresses.

When you have failed over to Zettagrid’s cloud you might have some external websites or IP addresses that may require changing.

With advance planning, you can ensure that all external websites or IP addresses can still be accessed after failover. For each of these you will need to think about which apprach you will take. You may decide to add steps to edit your external DNS records through whomever provides your external DNS in your DR plan. Alternatively, you may choose to introduce global load balancers so that this step is seamless.

There are a number of options available to you and it’s important to select the right approach for you and your business.

 

What firewall ports need to be open for SecondSite?

If you have issues with pairing or during Zerto operation, please ensure that you have the following ports open.

Port Description
4007 TCP control communication between your local VRAs to our VRAs through your dedicated ZCC.
4008 TCP communication as above to pass data from your protected virtual machines to our VRAs through your ZCC.
9081 TCP communication between your ZVM and our ZCC.
What is a Recovery Point Objective (RPO)?

A Recovery Point Objective (RPO) is the specific point in time that your data can be recovered to.

Lower RPOs mean less potential for data loss. Conversely, higher RPOs mean potentially more data lost in the event of a disaster.

From within Zerto product you are able to set a “target RPO” for each VPG you create. The service profile you choose is an indication of the allowable data loss for the VMs in that VPG.

SecondSite™ powered by Zerto provides incredibly low RPOs of just seconds.

RPO examples

3-10 second RPO

This is the default RPO you will receive with SecondSite™ if you have enough bandwidth available. If you needed to fail over, you will experience only between three and 10 seconds of data lost.

8 hour RPO

If your RPO were to extend out to eight hours, a disaster and failover at 8 pm would mean your data will be as it was at 12 pm lunchtime. You will have lost any data entered into systems/applications in the previous eight hours.

24 hour RPO

If your RPO were to extend out to 24 hours due to insufficient bandwidth, a disaster and failover at 2 pm will mean your data will be as it was the day before at 2 pm. Any data that was entered into your systems or applications in the previous 24 hours will be lost.

 

What is a Recovery Time Objective (RTO)?

A Recovery Time Objective (RTO) is the amount of time it takes from the moment you initiate your disaster recovery (DR) failover to when you are able to use the VMs in the new SecondSite™ environment.

A lower RTO is better because it will typically mean that disruption to operations are minimised, users can get back to work quicker and your websites are back online faster.  Low RTOs means less chance of your customers or other external parties even realising you were down for any period of time.

SecondSite™ stands out by offering incredibly low RTOs.

RTO examples

5-10 minute RTO

This is the default RTO you will receive when using SecondSite™. It means every VM comes online at the same time after a disaster event.

20-30 minute RTO

If you have selected to power some VMs up only after other VMs have successfully powered up, then you can expect an RTO of around 20-30 minutes.

>30 minute RTO

It is possible to inject scripts or wait times within SecondSite™ that can do pretty much anything in your environment. If you add in some scripts or commands which take a long time to process or complete, then your RTO can be greater than 30 minutes.

What is a Service Profile?

When creating Virtual Protection Groups (VPGs), you will need to select a Service Profile for each VPG.

There are four Service Profiles to make it easier to group VMs together based on target RPOs.

Service Profile
Target RPO
Description
Bronze 8 hour This is the default profile and any VM in a VPG with this profile will have a target RPO of 8 hours.
Silver 1 hour Any VM in a VPG in this profile will have a target RPO of 1 hour.
Gold 15 min Any VM in a VPG in this profile will have a target RPO of 15 minutes.
Platinum 5 min Any VM in a VPG in this profile will have a target RPO of 5 minutes.

Bandwidth saturation or contention

In the event of bandwidth saturation or contention, the Service Profiles will be used to determine which VPGs have priority over others.

If a VPG has a more aggressive target RPO than another VPG, then its block changes will be failed over into Zettagrid’s cloud before its lower profiled counterpart.

Lower Service Profiles will failover after higher Service Profiles have successfully failed over.

What is a Virtual Protection Group (VPG)?

A Virtual Protection Group (VPG) is an affinity group of one or more VMs.

They are then grouped together from that point on and exist as a single entity from Zerto’s perspective.

Usually VMs are grouped together based on a need to be kept and dealt with at the same point in time. Examples of this are Domain Controllers or a web front end and its database counterpart.

You may also consider grouping VMs together based on the target RPO, for example grouping all Silver VMs together and all Bronze VMs together.

Generally, the more VPGs you have, the more granular control you will have over the environment and the more flexibility you will have when failing over or testing the product.

You have flexibility when it comes to your VPGs. Changing VPGs based on your changing needs is straightforward and easy.

 

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Veeam Cloud Connect Replication (11)

How do I connect to Zettagrid’s Cloud Connect Service?

Once your service has been ordered and provisioned, click here to follow the initial configuration steps to get your Veeam Backup & Replication console connected to your Zettagrid Cloud Connect zone.

How do I configure Cloud Replication Jobs?

Now that the setup is complete, it’s time to start consuming Zettagrid Cloud Connect replication resources. In Veeam terms, a Cloud Host is the abstracted view of Zettagrid’s replication platform, and seen as a remote virtualised host that can be used as a replication target. in Cloud Connect Replication jobs are configured in the same as standard Veeam Replication jobs with only the target is different. Click here to see how to configure a Cloud Replication Job.

How do I create Failover Plans?

Once all the selected virtual machines have at least one restore point replicated up to Zettagrid, you can use the failover resources to action a full failover. Before a Full Failover can initiated a failover plan must be configured. Click here to view how to create Failover Plans.

How do I view Replica Statuses?

After a replication job targeted at Zettagrid completes, it can take a few minutes for the Veeam Backup & Replication console to retrieve changes from the database and display those changes on the tenant side.  Click here to see how to view Replica Statuses.

How do I test my Failover Plans?

Once a Failover Plan has been created you can now test the validity of the VM replica’s by initiating a Failover Plan test. Click here to view how to Test

How do I execute my Failover Plans?

If your production site goes offline after a disaster, you can perform full site failover by running a configured failover plan. Click here to view how to execute, undo or finalise Failover Plans.

What is a Permanent Failover?

With permanent failover, you can permanently switch from the original VM to a VM replica and use the VM replica on the cloud host as the original VM. Note that this is permanent and arrangements should be made with Zettagrid to continue running the VM within the Zettagrid IaaS Platform. Click here to view how to complete a Permanent Failover.

What is a Partial Failover?

A partial failover is the scenario where you still have infrastructure up and running, and only one or more virtual machines are having issues. In this situation, a complete site failover isn’t required to solve the issue. Partial failover allows you to start the replica VM of one or more VMs at Zettagrid and let all the other VMs continue to run at your client side. Click here for a detailed overview.

How do I execute a Partial Failover?

To initiate a partial failover, the client selects the virtual machine to be failed over from the replicas that are in a ready state. Click here to view how to execute a Partial Failover.

How much Bandwidth is needed for Replication?

The bandwidth requirements for Cloud Connect Replication jobs will vary depending on your backup jobs and you connection to the internet. Click here to find out more.

How is billing worked out and what will a failover event cost?

Cloud Connect replication is billed in two parts:

  • Base Monthy Charge
  • Failover Charge

Click here for a detailed explanation plus an example in the event of a failover.

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